Private feedback

Needs attention2

• JOJ Oconnor3h agoMy daughter had an allergic reaction after eating here. Please can someone call us back today, it's urgent.Urgent
• HLHannah L1h agoOur table wasn't cleaned when we sat down, had to ask twice before anyone came over.

Yesterday

• SBSam BYesterdayThe booking page kept crashing when I tried to reserve a table for next week. Gave up in the end and rang instead.

Last 7 days

• DOD OkaforYesterdayWaited 25 minutes for our order on a quiet Tuesday. Nobody explained the delay.
• ?Anonymous2d agoToilets were out of paper towels when I visited around 3pm.
• THTom H4d agoCoffee was cold when it arrived and had to be remade. Small thing but wanted to mention it.
• MBMarcus B4d agoGot charged for an extra shot I didn't ask for. Only noticed when I got home. I'd like a refund of the difference.UrgentCustomer replied
• RPR Patel5d agoMusic was a bit loud for a work meeting, we had to keep repeating ourselves.
• OGOlivia G6d agoThe parking sign outside is confusing. Nearly got a ticket.
• CWChloe W6d agoMy oat milk latte came with dairy milk and I'm intolerant. Noticed after two sips and felt unwell for the rest of the afternoon.Replied

Earlier

• ?Anonymous25 SeptStaff member was short with us when we asked to move tables. Felt a bit unwelcome.
• KNK Nguyen24 SeptPastry was stale on Sunday morning. Disappointing as we'd travelled to come.Replied
• AMA Murray23 SeptBill was added up wrong, we were charged for a drink we never had.
• ?Anonymous22 SeptHigh chair was sticky and nobody had a wipe handy.
• ?Anonymous21 SeptThe pastry cabinet was nearly empty by 10am on a Sunday.
• AFAhmed F20 SeptCard machine kept failing and I was told to go to the cashpoint two streets away.
• BLB Lloyd19 SeptThe table by the window wobbles so badly my coffee spilled over my bag.
• ?Anonymous17 SeptNobody greeted us for ten minutes even though it was quiet.
• ?Anonymous16 SeptA staff member brushed off another customer's complaint about a cold meal. Not great to watch.
• ZRZ Rahman15 SeptOat milk had run out and nobody told me until my drink was made with something else.
• PDP Dunn14 SeptTook 40 minutes to get a takeaway on my lunch break. Had to go back to work without eating.
• ?Anonymous13 SeptMy cup had lipstick on the rim when it arrived. Please check the glasses.
• ?Anonymous12 SeptOverheard staff complaining about a colleague while serving us. Not the best look.
• HHH Hall11 SeptThe bathroom lock is broken, nobody told me before I went in. I only had a short break from work. I'd like a reply please.
• WFW Fox11 SeptThe online order said ready in 10 minutes and took 45.
• IEI Evans11 SeptMy drink was made with the wrong milk even though I stated an allergy. It was just before closing.UrgentReplied
• ?Anonymous11 SeptOrdered at the counter and then waited so long I had to chase it. We'd travelled a fair way to come. Hopefully you can sort this out.
• FMF Moore11 SeptThe staff seemed to be ignoring the buzzing coffee machine alarm for ages. It was a Sunday afternoon.Replied
• BFB Fox11 SeptThey had run out of half the menu by early afternoon. It wasn't even busy, so there was no excuse. Please look into it.Replied
• ?Anonymous11 SeptOur food came after we'd finished our drinks. Hopefully you can sort this out.
• ?Anonymous11 SeptThe sandwich board outside advertised a deal they didn't honour. I'd brought my parents in for a treat.
• TWT Wood10 SeptThe tip was added automatically and I didn't notice until later. I'd brought my parents in for a treat. I'd like a reply please.
• ?Anonymous8 SeptThe sandwich board outside advertised a deal they didn't honour. I'd like a reply please.
• MGM Grant8 SeptThe music was far too loud to hold a conversation. We'd come in with the kids. Hopefully you can sort this out.
• ?Anonymous8 SeptThe bacon in my sandwich was undercooked. It was a Sunday afternoon.
• SSS Shah7 SeptMy drink was made with the wrong milk even though I stated an allergy. This isn't the first time it has happened. Hopefully you can sort this out.Urgent
• ?Anonymous7 SeptThe lights were flickering and it gave me a headache. We'd travelled a fair way to come. Please look into it.
• ?Anonymous5 SeptThe staff seemed to be ignoring the buzzing coffee machine alarm for ages. I'd brought my parents in for a treat. Please look into it.
• ?Anonymous3 SeptA queue jumper was served first and staff didn't say anything. We'd travelled a fair way to come. I'd like a reply please.
• TKT Kelly28 AugThe seat was wobbly and I nearly fell. I was with a client at the time, so it was embarrassing. Please look into it.Replied
• ?Anonymous27 AugI was charged twice for the same latte. We'd come in with the kids. Please look into it.
• ?Anonymous26 AugThe wifi password on the board didn't work. Just wanted you to know.
• RCR Clarke25 AugThe takeaway bag split and my coffee spilled all over my coat. This isn't the first time it has happened. Please look into it.
• ?Anonymous23 AugThe music was far too loud to hold a conversation. It was a Sunday afternoon. I'd like a reply please.
• IWI Ward21 AugThe pancakes were raw in the middle. I only had a short break from work. I'd like a reply please.
• ?Anonymous19 AugI was charged twice for the same latte.
• LRL Reid18 AugThe floor near the entrance was wet and slippery with no sign. It was just before closing. I'd like a reply please.
• DJD Jones17 AugRubbish bins by the door were overflowing. It was around lunchtime on a weekday. Hopefully you can sort this out.Replied
• GPG Patel16 AugThe tip was added automatically and I didn't notice until later. I only had a short break from work. Just wanted you to know.Replied
• ?Anonymous13 AugThe music was far too loud to hold a conversation. I was with a client at the time, so it was embarrassing. Hopefully you can sort this out.
• ?Anonymous12 AugThe online order said ready in 10 minutes and took 45. I'd brought my parents in for a treat.
• ALA Lowe11 AugThe kids' meal arrived without the drink included on the menu. I was with a client at the time, so it was embarrassing. Just wanted you to know.
• KHK Hughes8 AugFood arrived at different times so we ate separately. It was just before closing. I'd like a reply please.
• ?Anonymous1 AugThe kids' meal arrived without the drink included on the menu. I'd brought my parents in for a treat.
• ?Anonymous28 JulThe bacon in my sandwich was undercooked. We'd come in with the kids. Please look into it.
• ?Anonymous24 JulThe table next to us had been left dirty the whole time we were there. I was with a client at the time, so it was embarrassing.
• ?Anonymous20 JulThe heating was off and the whole place felt freezing.
• OCO Cooper12 JulThe tables outside were still covered in rain and nobody offered to dry one. Just wanted you to know.
• ?Anonymous11 JulThe staff seemed to be ignoring the buzzing coffee machine alarm for ages.
• ?Anonymous10 JulA member of staff was rude when I asked for a refill. We'd come in with the kids.
• SGS Grant8 JulPortion sizes have shrunk but the prices have gone up. We'd come in with the kids.
• ?Anonymous2 JulThe high chair straps were dirty. This was on a Saturday morning. Please look into it.
• ARA Ross27 JunA wasp in the cake display and nobody seemed bothered. It was around lunchtime on a weekday. I'd like a reply please.Replied
• IHI Hughes27 JunThe high chair straps were dirty. I'd brought my parents in for a treat. Just wanted you to know.
• HMH Moore27 JunThe fresh juice was warm. Please look into it.
• GPG Price22 JunThey had run out of half the menu by early afternoon. This was on a Saturday morning. Please look into it.
• SMS Moore22 JunWe were told 10 minutes for a table and waited 45. I was with a client at the time, so it was embarrassing. Hopefully you can sort this out.
• WTW Taylor20 JunThe table was too small for the food and we had to hold plates. I'd brought my parents in for a treat.
• GPG Patel18 JunI found a plastic fragment in my salad. It was around lunchtime on a weekday.
• TPT Price13 JunFood arrived at different times so we ate separately. It was around lunchtime on a weekday. Please look into it.
• ?Anonymous12 JunThe oat milk was off and the coffee curdled. It was around lunchtime on a weekday.
• JRJ Ross10 JunI left a bag by the door and it was moved without asking. It was a Sunday afternoon. Hopefully you can sort this out.
• ?Anonymous10 JunThe music was far too loud to hold a conversation.
• ?Anonymous9 JunThe lights were flickering and it gave me a headache. It was around lunchtime on a weekday.
• CPC Price7 JunThe seat was wobbly and I nearly fell. It was just before closing. Please look into it.Replied
• FMF Moore6 JunThe card machine was down and we weren't told until we'd ordered. It was a Sunday afternoon.
• ?Anonymous4 JunThe table was too small for the food and we had to hold plates. This was on a Saturday morning.
• ?Anonymous30 MayThe tip was added automatically and I didn't notice until later. This isn't the first time it has happened. I'd like a reply please.
• ?Anonymous29 MayThe high chair straps were dirty. This was on a Saturday morning. Just wanted you to know.
• ?Anonymous28 MayCutlery was dirty and had to be swapped twice. It was a Sunday afternoon. Just wanted you to know.
• WHW Hall28 MayNobody came to take our order for fifteen minutes. This was on a Saturday morning. I'd like a reply please.Replied
• ?Anonymous23 MayThe pancakes were raw in the middle. We'd come in with the kids. Please look into it.
• ?Anonymous19 MayThe tip was added automatically and I didn't notice until later. This isn't the first time it has happened.
• ?Anonymous19 MayCutlery was dirty and had to be swapped twice.
• KAK Ali17 MayRubbish bins by the door were overflowing. I'd brought my parents in for a treat.
• ?Anonymous15 MayMy drink was made with the wrong milk even though I stated an allergy. It was just before closing. Hopefully you can sort this out.Urgent
• OPO Patel14 MayThe food was cold in the middle. Just wanted you to know.
• ?Anonymous13 MayThe table next to us had been left dirty the whole time we were there. Just wanted you to know.
• BPB Price8 MayMy receipt was wrong and they argued when I pointed it out. I'd like a reply please.
• MCM Clarke23 AprCutlery was dirty and had to be swapped twice. I only had a short break from work. Please look into it.
• ?Anonymous21 AprThe queue barely moved because only one person was working.
• HHH Hall20 AprThe seat was wobbly and I nearly fell. I only had a short break from work. Hopefully you can sort this out.
• ?Anonymous19 AprOur food came after we'd finished our drinks. I only had a short break from work.
• FPF Patel15 AprMy drink was made with the wrong milk even though I stated an allergy. Please look into it.Urgent
• MWM Wood13 AprThe queue barely moved because only one person was working. We'd travelled a fair way to come.
• LRL Ross9 AprThe queue barely moved because only one person was working. It was just before closing.
• ?Anonymous8 AprThe kids' meal arrived without the drink included on the menu.
• JJJ Jones4 AprI wasn't told the specials were sold out until I'd waited. This was on a Saturday morning. Hopefully you can sort this out.
• KWK Ward31 MarThe server got our order mixed up with another table's. It wasn't even busy, so there was no excuse. Please look into it.
• ?Anonymous28 MarA queue jumper was served first and staff didn't say anything.
• ?Anonymous27 MarI was moved to a worse table without being asked. We'd travelled a fair way to come.
• OYO Young27 MarI left a bag by the door and it was moved without asking.
• ?Anonymous19 MarThe kids' meal arrived without the drink included on the menu. I'd brought my parents in for a treat. Please look into it.
• NRN Ross17 MarA fly kept landing on the food display near the till. I was with a client at the time, so it was embarrassing. Please look into it.Replied
• ?Anonymous13 MarOrdered at the counter and then waited so long I had to chase it. This isn't the first time it has happened.
• ?Anonymous13 MarMy drink was made with the wrong milk even though I stated an allergy. This was on a Saturday morning. Hopefully you can sort this out.Urgent
• ?Anonymous8 MarMy reusable cup discount wasn't applied. It was just before closing.
• ?Anonymous17 FebThe gluten free option had crumbs from regular bread on it. I'd like a reply please.
• ISI Shah14 FebI found a plastic fragment in my salad. I'd brought my parents in for a treat. Just wanted you to know.
• IHI Hughes30 JanThere was a very strong smell of drains by the entrance. It was just before closing.
• ?Anonymous29 JanRubbish bins by the door were overflowing. It was a Sunday afternoon.
• ?Anonymous28 JanFound out after paying that the card surcharge wasn't shown anywhere.
• ?Anonymous21 JanRubbish bins by the door were overflowing.
• FWF Wood20 JanThe seat was wobbly and I nearly fell. This was on a Saturday morning. Hopefully you can sort this out.Replied
• ERE Ross19 JanThe baby changing area is dirty and has no supplies. It was just before closing.
• WBW Brown19 JanThe server got our order mixed up with another table's.Replied
• FCF Cooper11 JanMy friend was served raw chicken. We left without finishing. I was with a client at the time, so it was embarrassing.
• DPD Patel5 JanThe coffee tasted burnt and bitter. I was with a client at the time, so it was embarrassing.
• ?Anonymous1 JanThe cake was dry and tasted like it had been in the fridge for days. We'd travelled a fair way to come. I'd like a reply please.
• ?Anonymous30 DecOur coffees arrived long before the food, then went cold. It was just before closing. Please look into it.
• MBM Brown27 DecThe high chair straps were dirty. I only had a short break from work.
• ?Anonymous19 DecThe soup was lukewarm and the bread was stale.
• ?Anonymous18 DecThe server got our order mixed up with another table's. It was a Sunday afternoon.
• SPS Price15 DecThe baby changing area is dirty and has no supplies. It was around lunchtime on a weekday. I'd like a reply please.
• SYS Young14 DecThe card machine was down and we weren't told until we'd ordered. This was on a Saturday morning.Replied
• FAF Ali13 DecA fly kept landing on the food display near the till.
• WCW Clarke12 DecThe heating was off and the whole place felt freezing. I only had a short break from work. Just wanted you to know.
• ?Anonymous2 DecMy toastie was burnt on one side and raw on the other. I'd brought my parents in for a treat. I'd like a reply please.
• JSJ Shah29 NovThe coffee tasted burnt and bitter. It was around lunchtime on a weekday. Please look into it.
• GMG Murphy7 NovThe takeaway bag split and my coffee spilled all over my coat. I'd brought my parents in for a treat.
• TCT Cooper7 NovPortion sizes have shrunk but the prices have gone up. I only had a short break from work.
• CSC Shah27 OctThe fresh juice was warm.
• ?Anonymous21 OctThe table next to us had been left dirty the whole time we were there. We'd travelled a fair way to come.
• OBO Bell19 OctThe server got our order mixed up with another table's. It wasn't even busy, so there was no excuse. I'd like a reply please.
• ?Anonymous19 OctThe chai latte tasted of nothing, like hot milk. We'd travelled a fair way to come. Hopefully you can sort this out.
• ?Anonymous13 OctStaff were chatting among themselves while customers waited.
• ?Anonymous11 OctThe place smelled of bin when we sat near the back. We'd come in with the kids.
• BKB Kelly7 OctOur order came out wrong and it took ages to fix. Hopefully you can sort this out.
• ?Anonymous29 SeptA wasp in the cake display and nobody seemed bothered. We'd come in with the kids. Hopefully you can sort this out.
• GCG Clarke24 SeptThe lights were flickering and it gave me a headache. Just wanted you to know.Replied
• ?Anonymous13 SeptThe sticky floor made my shoes stick to it. We'd come in with the kids. Hopefully you can sort this out.
• FKF Khan8 SeptWe were seated by the toilets even though we asked for a quiet spot. We'd travelled a fair way to come.
• BKB Khan6 SeptThey had run out of half the menu by early afternoon. We'd come in with the kids.
• ?Anonymous27 AugThe bacon in my sandwich was undercooked. It was around lunchtime on a weekday. I'd like a reply please.
• DKD Kelly22 AugNo one told us there was a minimum spend for card payments.
• ?Anonymous12 AugOur coffees arrived long before the food, then went cold.
• ?Anonymous5 AugA staff member was on her phone while we tried to order. This isn't the first time it has happened. Just wanted you to know.
• ?Anonymous3 AugThe table was too small for the food and we had to hold plates. It wasn't even busy, so there was no excuse.
• RCR Cooper3 AugWe were told 10 minutes for a table and waited 45. I was with a client at the time, so it was embarrassing. Please look into it.
• MRM Reid29 JulThe loyalty stamp I was promised wasn't added. I'd brought my parents in for a treat.
• ?Anonymous26 JulThere was no soap in the toilets again. This isn't the first time it has happened. Hopefully you can sort this out.
• ?Anonymous21 JulA member of staff was rude when I asked for a refill. This isn't the first time it has happened.
• NKN Khan19 JulThe place was far too hot with no windows open. This was on a Saturday morning.
• ?Anonymous16 JulWe were seated by the toilets even though we asked for a quiet spot. It wasn't even busy, so there was no excuse. Just wanted you to know.
• ?Anonymous14 JulI asked for the bill three times.
• HTH Taylor12 JulThe takeaway bag split and my coffee spilled all over my coat. We'd travelled a fair way to come. Just wanted you to know.
• LKL Khan5 JulThe coffee tasted burnt and bitter. This isn't the first time it has happened.
• MMM Murphy22 JunWe were seated by the toilets even though we asked for a quiet spot. I'd like a reply please.
• MYM Young9 JunThe bacon in my sandwich was undercooked. It was a Sunday afternoon. Hopefully you can sort this out.
• ?Anonymous28 MayThe card machine was down and we weren't told until we'd ordered. This was on a Saturday morning. Hopefully you can sort this out.
• ?Anonymous27 MayThe wifi password on the board didn't work. I'd brought my parents in for a treat.
• ?Anonymous11 MayMy drink was made with the wrong milk even though I stated an allergy.Urgent
• ?Anonymous11 MayFound a hair in my food. It was around lunchtime on a weekday. I'd like a reply please.
• IMI Moore3 MayMy drink was made with the wrong milk even though I stated an allergy. It was a Sunday afternoon. Just wanted you to know.Urgent
• ICI Cooper21 AprA member of staff was rude when I asked for a refill. I was with a client at the time, so it was embarrassing. I'd like a reply please.Replied
• JWJ Ward11 AprI asked for a refill of filter coffee and was charged again. It was around lunchtime on a weekday. Just wanted you to know.
• WLW Lowe10 AprThe coffee tasted burnt and bitter. I'd brought my parents in for a treat. Hopefully you can sort this out.
• BSB Shah4 AprThey had run out of half the menu by early afternoon. I only had a short break from work. Hopefully you can sort this out.
• EME Murphy27 MarThe window seats are freezing and the heater doesn't work. It wasn't even busy, so there was no excuse.
• LSL Shah23 MarThe loyalty stamp I was promised wasn't added. I'd brought my parents in for a treat. Hopefully you can sort this out.
• DHD Hughes20 MarThe bacon in my sandwich was undercooked. We'd travelled a fair way to come. Hopefully you can sort this out.Replied
• ?Anonymous7 MarI found a plastic fragment in my salad. Hopefully you can sort this out.
• ?Anonymous6 MarThe avocado was brown and bitter. It was a Sunday afternoon. I'd like a reply please.
• MCM Cooper15 FebThere was no highchair available even though it was nearly empty. It wasn't even busy, so there was no excuse. Hopefully you can sort this out.
• ?Anonymous4 FebThe baby changing area is dirty and has no supplies. We'd come in with the kids.
• MFM Fox1 FebThe tip was added automatically and I didn't notice until later. I was with a client at the time, so it was embarrassing. I'd like a reply please.
• JWJ Ward30 JanI booked online and they had no record of it. It was around lunchtime on a weekday. Hopefully you can sort this out.
• ?Anonymous30 JanI asked for a refill of filter coffee and was charged again. I was with a client at the time, so it was embarrassing. Just wanted you to know.